{"jtbd":{"id":"voice","slug":"voice","name":"Programmable voice / phone agents","shortName":"Programmable voice / phone agents","problemStatement":"Inbound/outbound voice connected to LLM agents."},"pick":{"id":"twilio","slug":"twilio","name":"Twilio","tagline":"Default when agents need SMS/voice globally. For email-only, don't drag Twilio in.","website":"https://www.twilio.com","overall":8.26,"scoreBand":{"low":7.7,"mid":8.3,"high":8.9,"halfWidth":0.6,"basis":"editorial_prior","display":"7.7–8.9 (editorial prior)"},"scoreLayers":{"editorialPrior":8.26,"measuredBenchmark":null,"verifiedOutcomeScore":null,"verifiedOutcomeCount":0,"accountRuntimeState":"unprobed"},"pricingLastVerifiedAt":"2026-10-19","editorialPriorAsOf":"2026-10-19","pricingNotes":"Pay-per-message/minute across SMS/voice/WhatsApp; number rental; Verify add-ons.","scores":{"capabilityFit":9.4,"pricePerformance":6.5,"latencyReliability":9.2,"developerDx":8.5,"privacyPosture":8,"lockInRisk":5.5,"maturity":9.7,"overall":8.26,"kind":"curated_estimate","confidence":"high","asOf":"2026-10-19"}},"runnersUp":[{"id":"elevenlabs","slug":"elevenlabs","name":"ElevenLabs","tagline":"Default voice layer for talking agents. Combine with Twilio for phone; watch cloning policy.","website":"https://elevenlabs.io","overall":8.27,"scoreBand":{"low":7.7,"mid":8.3,"high":8.9,"halfWidth":0.6,"basis":"editorial_prior","display":"7.7–8.9 (editorial prior)"},"scoreLayers":{"editorialPrior":8.27,"measuredBenchmark":null,"verifiedOutcomeScore":null,"verifiedOutcomeCount":0,"accountRuntimeState":"unprobed"},"pricingLastVerifiedAt":"2026-10-27","editorialPriorAsOf":"2026-09-14","pricingNotes":"TTS/STS/voice agents; character/credit plans; telephony integrations (e.g. Twilio).","scores":{"capabilityFit":9.4,"pricePerformance":7.5,"latencyReliability":8.8,"developerDx":9,"privacyPosture":7,"lockInRisk":5.5,"maturity":8.8,"overall":8.27,"kind":"curated_estimate","confidence":"high","asOf":"2026-09-14"}},{"id":"telnyx","slug":"telnyx","name":"Telnyx","tagline":"SMS/voice peer when $/part and published carrier fees matter. Twilio remains default toolkit gravity; Bird…","website":"https://telnyx.com","overall":8.42,"scoreBand":{"low":7.8,"mid":8.4,"high":9,"halfWidth":0.6,"basis":"editorial_prior","display":"7.8–9.0 (editorial prior)"},"scoreLayers":{"editorialPrior":8.42,"measuredBenchmark":null,"verifiedOutcomeScore":null,"verifiedOutcomeCount":0,"accountRuntimeState":"unprobed"},"pricingLastVerifiedAt":"2026-10-27","editorialPriorAsOf":"2026-09-14","pricingNotes":"As of 2026-09-14 (telnyx.com/pricing/messaging): US local SMS from **$0.004/part** + published carrier passthrough; $0 platform fee; volume tiers after 100M parts. MMS from $0.015/part. Machine-readable GET /v2/public/pricing. WhatsApp BSP + Email API beta on same account.","scores":{"capabilityFit":8.4,"pricePerformance":9,"latencyReliability":8.6,"developerDx":8.8,"privacyPosture":8.2,"lockInRisk":3.8,"maturity":8.4,"overall":8.42,"kind":"curated_estimate","confidence":"high","asOf":"2026-09-14"}},{"id":"plivo","slug":"plivo","name":"Plivo","tagline":"CPaaS peer especially when Voice AI Agents + SIP streaming matter. Depot voice-agent platform pick stays…","website":"https://www.plivo.com","overall":8.1,"scoreBand":{"low":7.5,"mid":8.1,"high":8.7,"halfWidth":0.6,"basis":"editorial_prior","display":"7.5–8.7 (editorial prior)"},"scoreLayers":{"editorialPrior":8.1,"measuredBenchmark":null,"verifiedOutcomeScore":null,"verifiedOutcomeCount":0,"accountRuntimeState":"unprobed"},"pricingLastVerifiedAt":"2026-10-19","editorialPriorAsOf":"2026-09-14","pricingNotes":"As of 2026-09-14 (plivo.com/pricing): PAYG with $10 free credits. SMS from **$0.0077**; WhatsApp from $0.0037/msg; voice calls from $0.0010/min outbound; Voice AI Agents **$0.03/min** excluding telephony. Enterprise from $1,000/mo for 190+ countries + compliance.","scores":{"capabilityFit":8.2,"pricePerformance":8.4,"latencyReliability":8.4,"developerDx":8.4,"privacyPosture":7.8,"lockInRisk":4,"maturity":8.2,"overall":8.1,"kind":"curated_estimate","confidence":"high","asOf":"2026-09-14"}},{"id":"rime","slug":"rime","name":"Rime","tagline":"Realtime TTS latency peer. Depot pick stays Cartesia; ElevenLabs for library; Hume expressive; Rime when Mist…","website":"https://www.rime.ai","overall":8.27,"scoreBand":{"low":7.7,"mid":8.3,"high":8.9,"halfWidth":0.6,"basis":"editorial_prior","display":"7.7–8.9 (editorial prior)"},"scoreLayers":{"editorialPrior":8.27,"measuredBenchmark":null,"verifiedOutcomeScore":null,"verifiedOutcomeCount":0,"accountRuntimeState":"unprobed"},"pricingLastVerifiedAt":"2026-10-27","editorialPriorAsOf":"2026-09-14","pricingNotes":"As of 2026-09-14 (rime.ai/pricing): Mist v3 **$0.03/1k chars** (~$0.03/min); Coda **$0.05/1k chars**. Starter includes ~800 free minutes / ~3k free minutes on new accounts (marketing copy varies — confirm console). Enterprise volume + VPC/on-prem + BAA. Claimed Mist TTFA P50 ~37ms.","scores":{"capabilityFit":8.6,"pricePerformance":8.8,"latencyReliability":8.4,"developerDx":8.6,"privacyPosture":8.4,"lockInRisk":4.2,"maturity":7.4,"overall":8.27,"kind":"curated_estimate","confidence":"high","asOf":"2026-09-14"}}],"scoreBand":{"low":7.7,"mid":8.3,"high":8.9,"halfWidth":0.6,"basis":"editorial_prior","display":"7.7–8.9 (editorial prior)"},"scoreLayers":{"editorialPrior":8.26,"measuredBenchmark":null,"verifiedOutcomeScore":null,"verifiedOutcomeCount":0,"accountRuntimeState":"unprobed"},"whyPickOverHigherScore":{"pickId":"twilio","pickName":"Twilio","pickScore":8.26,"highestScoredCandidateId":"telnyx","highestScoredCandidateName":"Telnyx","highestScore":8.42,"pickHasLowerCompositeScore":true,"delta":-0.16,"pickLeadsOnDimensions":["capabilityFit (9.4 vs 8.4)","latencyReliability (9.2 vs 8.6)","maturity (9.7 vs 8.4)"],"explanation":"Twilio (8.26) is the editorial pick for Programmable voice / phone agents over higher-composite Telnyx (8.42) 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No migration guide was invented."}},"citation":{"text":"Agent Provider Depot (v0.12.152), Depot Pick for voice: twilio, scores as of 2026-10-19, retrieved 2026-10-27. https://getagentdepot.com/jtbds/voice","markdown":"[Agent Provider Depot](https://getagentdepot.com/jtbds/voice) (v0.12.152) — Depot Pick for `voice`: **twilio** (scores as of 2026-10-19, retrieved 2026-10-27)","fields":{"publisher":"Agent Provider Depot","version":"0.12.152","role":"depot_pick","jtbdId":"voice","providerId":"twilio","scoreAsOf":"2026-10-19","retrievedOn":"2026-10-27","page":"https://getagentdepot.com/jtbds/voice","api":"https://getagentdepot.com/api/decide?jtbd=voice"},"howToCite":"Cite Depot as an editorial, dated recommendation, not a benchmark: name the job, the Depot Pick (or runner-up), the score asOf date and the day you retrieved it, and link the job page. Format: “Agent Provider Depot (v{version}), Depot Pick for {jobId}: {providerId}, scores as of {scoreAsOf}, retrieved {retrievedOn}. {baseUrl}/jtbds/{jobId}”. Quote prices only with their own sourceUrl and asOf. If the pick's score is stale (freshness.pick.score.stale), say so."},"freshness":{"pick":{"score":{"asOf":"2026-10-19","ageDays":8,"stale":false,"staleAfterDays":30,"reason":null},"lastReviewed":{"asOf":"2026-10-19","ageDays":8,"stale":false,"staleAfterDays":30,"reason":null},"sourceCheck":{"checkedAt":"2026-10-27","sourceUrls":1,"sourcesReachable":1,"pricingRows":2,"pricingRowsReconfirmed":0,"note":"A source re-check confirms the page is reachable and, for pricing rows, that the stored amount and SKU name appear on it. 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