{"id":"voice","slug":"voice","name":"Programmable voice / phone agents","shortName":"Programmable voice / phone agents","problemStatement":"Inbound/outbound voice connected to LLM agents.","whenNotTopPick":"TTS-only without telephony — ElevenLabs.","categoryIds":["cat-comms"],"depotPickProviderId":"twilio","depotPickRationale":"capability telephony + reliability; pair with ElevenLabs for voice quality.","runnersUpIds":["elevenlabs","telnyx","plivo","rime"],"weights":{"capabilityFit":0.25,"pricePerformance":0.18,"latencyReliability":0.15,"developerDx":0.15,"privacyPosture":0.1,"lockInRisk":0.07,"maturity":0.1},"methodologyNotes":"capability telephony + reliability; pair with ElevenLabs for voice quality.","tags":["voice"],"depth":{"whenNotToUse":{"text":"TTS-only without telephony — ElevenLabs.","source":"editorial `whenNotTopPick` (data/jtbds.json)"},"whenNotToUseReason":null,"runnerUp":{"providerId":"elevenlabs","name":"ElevenLabs","overallForJob":8.27,"pickOverallForJob":8.26,"beatsPickOn":["pricePerformance","developerDx"],"source":"first resolvable entry of the job's editorially ranked `runnersUpIds`; scores are stored job-weighted scores"},"runnerUpReason":null,"lockIn":{"pickLockInRisk":5.5,"runnerUpLockInRisk":5.5,"scale":"0–10 stored curated estimate; higher = more lock-in (worse)","pickExitSignals":[],"runnerUpExitSignals":[],"pickNotes":[],"selfHostFallback":[],"migration":null,"migrationReason":"no_stored_migration_data","derivedFrom":"stored lockInRisk scores, provider tags (oss, self-host, openai-compat, open-models), free rows that list this job, and verbatim provider notes. No migration guide was invented."}},"freshness":{"pick":{"score":{"asOf":"2026-10-19","ageDays":9,"stale":false,"staleAfterDays":30,"reason":null},"lastReviewed":{"asOf":"2026-10-19","ageDays":9,"stale":false,"staleAfterDays":30,"reason":null},"sourceCheck":{"checkedAt":"2026-10-27","sourceUrls":1,"sourcesReachable":1,"pricingRows":2,"pricingRowsReconfirmed":0,"note":"A source re-check confirms the page is reachable and, for pricing rows, that the stored amount and SKU name appear on it. It does not re-derive or change the score.","reason":null}}},"depotPick":{"id":"twilio","slug":"twilio","name":"Twilio","tagline":"Default when agents need SMS/voice globally. For email-only, don't drag Twilio in.","overall":8.26},"runnersUp":[{"id":"elevenlabs","slug":"elevenlabs","name":"ElevenLabs","tagline":"Default voice layer for talking agents. Combine with Twilio for phone; watch cloning policy.","overall":8.27},{"id":"telnyx","slug":"telnyx","name":"Telnyx","tagline":"SMS/voice peer when $/part and published carrier fees matter. Twilio remains default toolkit gravity; Bird…","overall":8.42},{"id":"plivo","slug":"plivo","name":"Plivo","tagline":"CPaaS peer especially when Voice AI Agents + SIP streaming matter. Depot voice-agent platform pick stays…","overall":8.1},{"id":"rime","slug":"rime","name":"Rime","tagline":"Realtime TTS latency peer. Depot pick stays Cartesia; ElevenLabs for library; Hume expressive; Rime when Mist…","overall":8.27}]}