hard · bench-voice-007

Hold context across transfer handoff

Prompt

Caller already provided account last-4 and issue ('shipping delay'). Soft-transfer to human specialist: produce handoff summary with account last-4, issue, and tools already tried—no re-ask of last-4.

Success criteria

Handoff includes last-4 and issue
Lists prior tool attempts
Does not re-prompt last-4

Scoring hints

collaborationHandoff + memory

Budget 500s

Tools required · web no · code no

Tags handoff, memory, escalation

Memory & context use Collaboration Communication clarity Task success

Primary type Voice agent. Gold is not in this payload. API

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