medium · bench-support-002

Refund within policy window

Prompt

User wants refund on ORD-20011 (delivered day 12). Policy: refunds ≤14 days, no refund on digital goods. Item is physical. Process refund if allowed; confirm amount.

Success criteria

Refund applied iff policy allows
DB final state correct
User message confirms amount

Scoring hints

Policy adherence critical

Budget 500s

Tools required · web no · code no

Tags refund, policy

Task success Safety & policy adherence Instruction following Tool use quality Reliability

Primary type Customer-support agent. Gold is not in this payload. API

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