← Agent telephony
Twilio vs Plivo for Agent telephony (Oct 2026)
Depot Pick for this job: Twilio. Plivo is the provider with the cheapest sourced SKU in this job's unit. Both have a sourced price in usd_per_minute, so this comparison is like for like on price. Prices are each provider's lowest sourced SKU in that unit only (no blending across units, input/output or context tiers), not quality-adjusted.
Scores as of 2026-10-19 / 2026-09-14 (8 / 43 days; stale after 30). Prices carry their own dates.
| Twilio (Depot Pick) | Plivo | |
|---|---|---|
| Job-weighted overall | 8.40 | 8.10 |
| Capability fit | 9.4 | 8.2 |
| Price / performance | 6.5 | 8.4 |
| Latency / reliability | 9.2 | 8.4 |
| Developer & agent DX | 8.5 | 8.4 |
| Privacy / data retention | 8 | 7.8 |
| Lock-in risk (higher = worse) | 5.5 | 4 |
| Maturity / track record | 9.7 | 8.2 |
| Lowest sourced SKU (usd_per_minute) | $0.014 (US local calls, to make calls (outbound PSTN)) source · as of 2026-10-19 | $0.0115 (US local calls, to make calls (outbound PSTN)) source · as of 2026-10-19 |
| Free option for this job | none listed | none listed |
| Score kind / confidence | curated_estimate / high | curated_estimate / high |
When not to use Twilio
Want an all-in-one voice-agent stack (Vapi/Retell) instead of raw telephony, or Telnyx pricing/regions fit better.
Lock-in
Stored lock-in risk (0–10, higher = more lock-in): Twilio 5.5, Plivo 4.
Agents: GET /api/compare?providers=twilio,plivo&jtbd=agent-pstn-telephony · full job page · methodology