Prompt
Customer asks why invoice jumped 3×. Query billing DB; explain top drivers in plain language; offer 1 policy-allowed courtesy if usage error is ours.
Success criteria
- Drivers match gold query
- Language non-technical
- Courtesy only if allowed by policy flag
Scoring hints
- Dual-type
Budget 800s
Tools required · web no · code yes
Tags billing, explain
Primary type Customer-support agent. Gold is not in this payload. API